Now Hiring: Are you a driven and motivated 1st Line IT Support Engineer? Click Here

Call Anytime 24/7
+91 983 126 2730
Mail Us For Support
sales@cludotechnology.in

TERMS AND CONDITIONS

STRIDE HRMS SaaS Platform and Website

Effective Date: 01-08-2025
Last Updated: 01-08-2025

1. ACCEPTANCE OF TERMS

Welcome to the STRIDE HRMS website and SaaS platform (the "Website" and "Platform") operated by [Your Company Name] ("Provider," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our Website, SaaS platform, and related services.

By accessing or using this Website or Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Website or Platform.

2. DEFINITIONS

2.1 Key Terms
  • "Provider" – Cludo Technology Consultants LLP, the company providing the STRIDE HRMS SaaS platform
  • "Client Company" – Organizations that subscribe to our SaaS services for their HR management needs
  • "End Users" – Employees of Client Companies who use the mobile application and platform features
  • "Platform" – The STRIDE HRMS SaaS solution including web portal, mobile applications, and related services
  • "Services" – All services provided through the Platform including but not limited to attendance management, leave management, and location tracking
  • "Subscription Agreement" – The separate commercial agreement between Provider and Client Company

3. DESCRIPTION OF SERVICES

3.1 SaaS Platform

We provide a cloud-based Human Resources Management System (HRMS) that includes:

  • GPS-based attendance tracking and management
  • Mobile applications for iOS and Android platforms
  • Daily Sales Report (DSR) management with location services
  • Leave management and approval workflows
  • Live location tracking for designated employee groups
  • Web-based administrative portals for Client Companies
  • Reporting and analytics dashboard
  • API integrations and data export capabilities
3.2 Website Services

This Website provides:

  • Platform information and feature descriptions
  • Client onboarding and account management portals
  • Technical documentation and user guides
  • Support resources and contact information
  • Mobile application download links and instructions
  • Service status and update notifications
3.3 Multi-Tenant Architecture

Our Platform operates on a multi-tenant SaaS model where:

  • Each Client Company has a separate, secure instance
  • Data isolation is maintained between Client Companies
  • Features and configurations can be customized per Client Company
  • Scalability is provided based on subscription tiers

4. USER CATEGORIES AND ACCESS RIGHTS

4.1 Client Company Administrators

Designated administrators from Client Companies have access to:

  • Administrative dashboards and configuration settings
  • Employee management and organizational setup
  • Reporting and analytics tools
  • Billing and subscription management interfaces
  • Technical support and account management services
4.2 End Users (Employees)

Employees of Client Companies have access to:

  • Mobile applications for attendance and DSR management
  • Self-service portals for leave applications and attendance viewing
  • Location-based services as configured by their employer
  • Personal profile and settings management
4.3 General Website Visitors

Public visitors can access:

  • General platform information and marketing materials
  • Demo requests and sales inquiry forms
  • Documentation and getting started guides
  • Contact information and support resources
4.4 Provider Personnel

Our staff and authorized representatives have access to:

  • Platform administration and maintenance tools
  • Client support and troubleshooting interfaces
  • System monitoring and security management
  • Aggregate analytics and performance metrics (anonymized)

5. CLIENT COMPANY RESPONSIBILITIES

5.1 Subscription and Payment

Client Companies are responsible for:

  • Maintaining active subscriptions and timely payments
  • Compliance with subscription limits (number of users, features, etc.)
  • Providing accurate billing and contact information
  • Notifying us of changes in subscription requirements
5.2 Employee Management

Client Companies must:

  • Properly onboard and authorize their employees as End Users
  • Ensure employees comply with applicable workplace policies
  • Obtain necessary consents for location tracking and data processing
  • Manage employee access rights and account terminations
  • Comply with local employment and privacy laws
5.3 Data Governance

Client Companies are responsible for:

  • Ensuring accuracy of employee data provided to the Platform
  • Maintaining appropriate data retention and deletion policies
  • Complying with applicable data protection regulations (GDPR, CCPA, etc.)
  • Obtaining necessary employee consents for data processing
  • Managing data access rights and audit requirements
5.4 Policy Compliance

Client Companies must ensure:

  • Platform usage complies with their internal policies
  • Employees are trained on proper system usage
  • Location tracking policies are clearly communicated to employees
  • Appropriate disciplinary measures for Platform misuse

6. END USER RESPONSIBILITIES

6.1 Authorized Use Only

End Users may only use the Platform:

  • As authorized by their employing Client Company
  • For legitimate business and employment-related purposes
  • In compliance with their employer's policies and procedures
  • In accordance with the End User License Agreement (EULA)
6.2 Account Security

End Users are responsible for:

  • Maintaining confidentiality of login credentials
  • Using the Platform only from authorized devices
  • Reporting security incidents to their employer and/or Provider
  • Following password and security policies established by their employer
6.3 Data Accuracy

End Users must:

  • Provide accurate attendance and location information
  • Use GPS and location services honestly and without manipulation
  • Report system malfunctions or data discrepancies promptly
  • Comply with their employer's data accuracy requirements

7. ACCEPTABLE USE POLICY

7.1 Permitted Uses

Users may use our Website and Platform to:

  • Access authorized services and information
  • Perform legitimate business functions as intended
  • Download official mobile applications
  • Contact support for technical assistance
  • Access documentation and training materials
7.2 Prohibited Activities

All users agree NOT to:

  • Use the Platform for unlawful purposes or policy violations
  • Attempt unauthorized access to restricted areas or data
  • Interfere with Platform operation, security, or performance
  • Upload malicious code, viruses, or harmful content
  • Engage in data mining, scraping, or automated access
  • Share access credentials or accounts with unauthorized persons
  • Falsify data, manipulate location information, or circumvent security
  • Violate intellectual property rights or confidentiality obligations
  • Use the Platform to harass, abuse, or harm others
  • Attempt reverse engineering or unauthorized system analysis
7.3 Commercial Use Restrictions

The Platform may only be used:

  • By Client Companies for their internal HR management needs
  • By End Users for their employment-related activities
  • Not for resale, redistribution, or competitive analysis
  • Not for external client services or third-party business operations

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Provider Ownership

We retain all rights, title, and interest in:

  • The STRIDE HRMS Platform and all related software
  • Website content, documentation, and user interfaces
  • Trademarks, service marks, and brand elements
  • Proprietary algorithms, methodologies, and technical processes
  • Improvements and enhancements developed during service provision
8.2 Client Data Ownership

Client Companies retain ownership of:

  • Employee data and personal information uploaded to the Platform
  • Business data, reports, and analytics generated through Platform use
  • Configurations, customizations, and organizational settings
  • Content uploaded or created through Platform features
8.3 Limited License Grant

We grant Client Companies and their End Users a limited, non-exclusive, non-transferable license to use the Platform during the subscription term, subject to these Terms and applicable Subscription Agreements.

8.4 Feedback and Improvements

Any feedback, suggestions, or improvements provided by users may be incorporated into the Platform without compensation or attribution.

9. DATA PROTECTION AND PRIVACY

9.1 Data Processing Agreement

Data processing relationships are governed by:

  • Our comprehensive Privacy Policy
  • Data Processing Agreements with Client Companies
  • Applicable data protection regulations
  • Industry-standard security and privacy practices
9.2 Multi-Tenant Data Security

We implement:

  • Strict data isolation between Client Companies
  • Enterprise-grade security measures and encryption
  • Regular security audits and compliance assessments
  • Incident response and breach notification procedures
9.3 Location Data Handling

Special protections for location data include:

  • Explicit consent requirements for location tracking
  • Purpose limitation for GPS and location information
  • Secure transmission and storage of location data
  • Client Company control over location data retention and deletion
9.4 Cross-Border Data Transfers

International data transfers are protected through:

  • Appropriate legal mechanisms (Standard Contractual Clauses, etc.)
  • Data localization options where required
  • Compliance with applicable cross-border transfer regulations

10. SERVICE LEVEL AND AVAILABILITY

10.1 Platform Availability

We strive to maintain high availability but do not guarantee:

  • 100% uptime or uninterrupted service
  • Compatibility with all devices, browsers, or network configurations
  • Performance during peak usage periods or system maintenance
  • Availability of third-party integrations or services
10.2 Maintenance and Updates

We reserve the right to:

  • Perform scheduled maintenance with reasonable advance notice
  • Deploy security updates and patches as needed
  • Upgrade Platform features and functionality
  • Modify or discontinue features with appropriate notice
10.3 Support Services

Support is provided according to:

  • Subscription tier and service level agreements
  • Business hours and response time commitments
  • Available support channels (email, phone, chat, portal)
  • Escalation procedures for critical issues

11. SUBSCRIPTION AND BILLING

11.1 Subscription Terms

Subscriptions are governed by:

  • Separate Subscription Agreements with each Client Company
  • Pricing schedules and payment terms specified in agreements
  • Usage limits and feature restrictions based on subscription tier
  • Renewal and modification procedures
11.2 Payment Responsibilities

Client Companies are responsible for:

  • Timely payment of subscription fees
  • Taxes, duties, and other governmental charges
  • Currency conversion and international transfer fees
  • Maintaining valid payment methods and billing information
11.3 Suspension and Termination

We may suspend or terminate services for:

  • Non-payment of fees after appropriate notice
  • Material breach of Terms or Subscription Agreement
  • Violation of acceptable use policies
  • Legal or regulatory requirements

12. MOBILE APPLICATIONS

12.1 App Store Distribution

Mobile applications are distributed through:

  • Official app stores (Apple App Store, Google Play Store)
  • Subject to app store terms and conditions
  • Requiring compatible devices and operating systems
  • With automatic update capabilities
12.2 Device Requirements

End Users must maintain:

  • Compatible smartphones with GPS capabilities
  • Active internet connectivity (WiFi or cellular data)
  • Enabled location services for attendance and tracking features
  • Current operating system versions for security and compatibility
12.3 EULA Integration

Mobile application usage is subject to:

  • The End User License Agreement (EULA) for the specific application
  • Device manufacturer and operating system terms
  • App store policies and guidelines
  • Client Company employment policies and procedures

13. DISCLAIMERS AND LIMITATIONS

13.1 Service Warranty Disclaimer

THE PLATFORM AND WEBSITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OPERATION.

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

  • Use or inability to use the Platform or Website
  • Data loss, corruption, or unauthorized access
  • Business interruption or loss of profits
  • Third-party actions or integrations
  • Force majeure events or circumstances beyond our control
13.3 Maximum Liability Cap

Our total liability for any claims related to the Platform or Website shall not exceed the amount paid by the Client Company in the twelve (12) months preceding the claim.

13.4 Location Services Accuracy

We do not guarantee:

  • Absolute accuracy of GPS or location data
  • Availability of location services in all geographic areas
  • Compatibility with all devices or network conditions
  • Real-time precision for tracking or attendance features

14. INDEMNIFICATION

14.1 Client Company Indemnification

Client Companies agree to indemnify and hold us harmless from claims arising from:

  • Their End Users' use or misuse of the Platform
  • Violations of employment or privacy laws
  • Breach of these Terms or Subscription Agreements
  • Unauthorized access or data breaches caused by Client Company negligence
14.2 Provider Indemnification

We will indemnify Client Companies against claims that our Platform infringes third-party intellectual property rights, subject to standard limitations and Client Company compliance with notification and cooperation requirements.

15. TERMINATION

15.1 Termination by Client Company

Client Companies may terminate by:

  • Providing notice as specified in Subscription Agreements
  • Completing data export and migration procedures
  • Paying all outstanding fees and charges
  • Ensuring End User compliance with post-termination obligations
15.2 Termination by Provider

We may terminate services for:

  • Non-payment after appropriate notice and cure periods
  • Material breach of Terms or Subscription Agreement
  • Violation of acceptable use policies or legal requirements
  • Business discontinuation or strategic changes
15.3 Data Handling Upon Termination

Upon termination:

  • Client Companies may export their data within specified timeframes
  • We will delete Client Company data according to data retention policies
  • Certain data may be retained for legal or regulatory compliance
  • Access to the Platform and mobile applications will be terminated

16. GOVERNING LAW AND DISPUTE RESOLUTION

16.1 Governing Law

These Terms are governed by the laws of [Jurisdiction/State/Country], without regard to conflict of law principles.

16.2 Dispute Resolution Process

Commercial disputes will be resolved through:

  1. Good faith negotiation between parties
  2. Mediation through mutually agreed mediators
  3. Binding arbitration under [Arbitration Rules]
  4. Court proceedings in [Jurisdiction] (if arbitration is not applicable)
16.3 End User Disputes

Disputes involving End Users will be resolved according to:

  • Their employing Client Company's dispute resolution procedures
  • Applicable employment and labor law requirements
  • Local jurisdiction and venue rules

17. INTERNATIONAL COMPLIANCE

17.1 Global Service Delivery

Our Platform is designed for international use with:

  • No Multi-language support capabilities
  • Local time zone and currency handling
  • Compliance with major international data protection regulations
  • Flexible deployment options for data residency requirements
17.2 Client Company Obligations

Client Companies operating internationally must:

  • Comply with local employment and privacy laws
  • Obtain necessary regulatory approvals for employee monitoring
  • Manage cross-border data transfer requirements
  • Ensure appropriate employee consents and notifications

18. MODIFICATIONS AND UPDATES

18.1 Terms Updates

We may modify these Terms with:

  • Thirty (30) days advance notice to Client Companies
  • Email notification to registered administrators
  • Website posting of updated terms
  • Opportunity for Client Companies to terminate if they object to material changes
18.2 Platform Updates

We regularly update the Platform to:

  • Enhance security and performance
  • Add new features and functionality
  • Maintain compliance with evolving regulations
  • Fix bugs and address technical issues

19. CONTACT INFORMATION

For questions about these Terms or our services, please contact:

Sales and General Inquiries:
Cludo Technology Consultants LLP
Module – 23, Phase II, Webel IT Park, Durgapur, West Bengal, India
Email: [support@stridehrms.com]

Technical Support:
Email: [support@stridehrms.com]

20. ADDITIONAL PROVISIONS

20.1 Entire Agreement

These Terms, together with applicable Subscription Agreements, Privacy Policy, and referenced policies, constitute the entire agreement regarding use of our Website and Platform.

20.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in full force and effect.

20.3 Assignment

Client Companies may not assign their rights without our written consent. We may assign these Terms in connection with business transfers or corporate reorganizations.

20.4 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or network outages.

20.5 Survival

Provisions that by their nature should survive termination will survive, including intellectual property rights, disclaimers, limitations of liability, and governing law clauses.

Last Updated: 01-08-2025
Version: 1.0.1

These Terms and Conditions should be reviewed by legal counsel before publication to ensure compliance with applicable laws and SaaS industry best practices.